Frequently Asked Questions – Mywabi
Handmade ceramics, with love from Japan

Frequently Asked Questions

 

Orders

  • Do I have to create an account to place an order? How does this work?

You do not need to create an account to place an order. When you place your order, you fill in the requested information (name, e-mail address, address and bank details). If you want an overview of your orders and you do not want to enter your details again and again, we recommend that you create an account. To do this you can click on the icon at the top right of the website. Then choose the option create account.

   

  • Will I receive a confirmation of my order?

When you place an order in the webshop, you will automatically receive an order confirmation at the email address you provided.

 

  • I want to change or cancel my order. How do I do this?

If you want to change or cancel your order, please contact us asap via 06-15294156 or info@mywabi.nl. If the order has not yet been sent, we will adjust your order. If the order has already been sent, you can return the items within 14 days, only in their original condition and packaging. You can use the enclosed return form for this. This can also be found on our site under the heading 'repayment arrangement'. The return costs are for your own account. Additional costs incurred for shipping in one of our luxury packaging will not be reimbursed.

 

  • What is the delivery time of my order?

We ship our packages with PostNL. PostNL delivers on Monday to Saturday, normally within 2 delivery days, but no later than 30 days. You can find the latest information about your package via track & trace and in the PostNL app. If delivery is delayed or if an order is not or partially available, you will be notified within 30 days of placing the order.

 

  • How will my order be packed?

We pack your order in such a way that the risk of damage is as small as possible. Depending on the chosen packaging, unpacking becomes an ever-increasing party. In addition to the standard packaging, you can opt for 2 more luxurious packaging when placing your order, at an additional cost.

  • Can I also have my order wrapped as a gift?

Each order is carefully packed in standard packaging. If you really want to make a gift out of it, you can indicate this when placing your order by checking the desired packaging when shipping. The additional costs associated with this will be charged automatically.

 

  • Can I pick up my order instead of having it shipped?

Yes, you can pass on your order to us via 06-15294156 orinfo@mywabi.nl† When the order is ready, you can pick it up in our showroom, by appointment, from Monday to Saturday. Payment in the showroom is only possible with pin.

 

  • When can I pick up my order?

You can pick up your order from Monday to Saturday in our showroom. You can make an appointment for this via 06-15294156 orinfo@mywabi.nl† No extra costs will be charged for collection.

 

  • Where can I pick up my order?

Orders can be picked up by appointment at the address below:

Bernseweg 20H

5324 JW Ammerzoden

 

Payments

  • What are your payment options?

If you place an order via the webshop, you can pay via the following payment methods: Ideal, American Express, Apple Pay, Google Pay, Maestro, Mastercard, PayPal, Shop Pay and Visa. If you visit our showroom, you can only pay with pin.

 

  • Do the prices include VAT?

Yes, all our prices include VAT.

 

Shipments

  • What are the shipping costs?

The Netherlands:

The shipping costs within the Netherlands are 7.25 euros. From 75 euros the shipping costs are free.

 

Europe:

The shipping costs within Europe are:

Package 0 to 5 kg: 25 euros

Package 5 to 10 kg: 31 euros

Package 10 to 20 kg: 40 euros

 

  • Can I track my order?

Our orders are shipped with PostNL. After shipping you will receive the track & trace code by e-mail with which you can track your order. In the unlikely event that the package does not arrive, please let us know asap via 06-15294156 orinfo@mywabi.nl. 

 

  • Do you also ship abroad?

Yes, we also ship parcels within Europe. The shipping costs are then:

Package 0 to 5 kg: 25 euros

Package 5 to 10 kg: 31 euros

Package 10 to 20 kg: 40 euros

 

returns

  • Can I also return my order? How do I do this?

If an item is not to your liking or is damaged, you can return (part of) your order to us, only in its original condition and packaging, within 14 days.

You can use the enclosed return form for this. This can also be found on our site under the heading 'repayment arrangement'.

When we have received the items back in good condition, we will refund the amount, excluding shipping costs, via the payment method used. The return costs are for your own account, if it concerns damage. Then we will bear the return costs. Additional costs incurred for shipping in one of our luxury packaging will not be reimbursed.

If you return your order to our showroom, there are of course no return costs involved.

 

  • What should I do if I find damage in my order?

Despite our care when packing the order, it can occasionally happen that the order does not arrive in one piece. If your order is damaged, we would like to receive a notification by e-mail as soon as possible, including a photo of the damaged item and the order number of the order. We will then contact you asap to finalize your order. We will bear the return costs in the event of damage. 

 

  • Are the return costs charged?

The return costs are for your own account, if it concerns damage. Then we will bear the return costs. Additional costs incurred for shipping in one of our luxury packaging will not be reimbursed.

 

 

  • Can I also exchange my order?

No, your order cannot be exchanged. For this you need to place a new order.

 

  • How do I get my money back?

When we have received the items back in good condition, we will refund the amount, excluding shipping costs, via the payment method used.

 

 

Products

  • Is the crockery dishwasher safe?

Yes, the dishes can be put in the dishwasher.

 

  • Can the dishes go in the oven and/or microwave?

The crockery can be used in the microwave if it does not have a silver or gold finish. The crockery isnotresistant to use in the oven.

 

  • Can I also view the products on location?

Yes, of course. We cordially invite you to come and view our products in the showroom from Monday to Saturday. There is always someone present during your visit who can provide additional information. You can make an appointment for this via 06-15294156 orinfo@mywabi.nl† Our visiting address is: Bernseweg 20H 5324 JW Ammerzoden.

 

  • Are all items in the webshop in stock?

Yes. We have stock of all items in our webshop. It is of course possible that a product is temporarily out of stock due to great popularity. We are doing our utmost to replenish stocks as soon as possible. You can always contact us so that we can think along with you about a possible alternative.

  

  • What materials are the dishes made of? What is the difference?

Our tableware is made of porcelain and ceramics. Both materials are extremely suitable for daily use. Porcelain is manufactured at a higher kiln temperature (1300 – 1500 degrees) than ceramic (800 – 1150 degrees), making it slightly harder and sturdier. The glaze layer on the ceramic provides extra strength and less scratch sensitivity.

 

  • The received crockery looks different from the image in the webshop. How is this possible?

It is possible that the image in the webshop differs slightly from the received service. This is because all our products are made by hand and are therefore unique items. This may cause minor differences.

 

  • Do you also sell gift cards?

Yes, of course. In the webshop you can choose the gift voucher option. You can choose from different amounts. Gift vouchers are also available in our showroom.

 

Complaints

  • I have a complaint. Where can I report this?

In the unlikely event that you are not satisfied with our services, we ask you to contact us here asap viainfo@mywabi.nlto be informed. You can expect a response from us within 14 days. If it is expected that the handling of the complaint will take longer than 14 days, you will be informed of this in writing within 14 days.

 

Newsletter

  • How can I sign up for your newsletter?

At the end of the homepage you can sign up for our newsletter. You will then be kept informed of the developments and the latest news.

 

  • How do I unsubscribe from your newsletter?

In the emails you receive from us, there is an option to unsubscribe from the newsletter.

 

 

Commercial

  • Can I also place a business order?

To receive a business quote you can send an email toinfo@mywabi.nlor call 06-15294156.

 

Accessibility

  • When are you available?

We can be reached by phone (06-15294156) and by email from Monday to Saturday from 9:00 am to 5:00 pm (info@mywabi.nl† You can also reach us via the contact form on our sitewww.mywabi.nl† We do our very best to answer your question as soon as possible.

 

Social media

You can also follow us on facebook and instagram via mywabi.nl.